Q. How long it takes to receive items since you offer Free shipping with $5.99 handing fee only?
In Stock items usually ship within 3 business days. Carrier tracking info will be sent by email. Shipping time is generally 2 to 5 business days depending on your location. We tried to keep all items in stock, however, at times we run out of stock on items due to an unexpected increase in sales. Interior Trade Furniture will notify customers who have placed orders for these out of stock items in 1-2 days. In this case the customer has the option of requesting a full refund or waiting for the next available inventory.
Q. Do you ship to Canada?
Yes, we do ship to Canada. However, Canada customer need to pay actual shipping fee for the shipment. (The $5.99 per order shipping promotion is only for continental USA customers). Canada customer only need to change the county from default USA to Canada with zip code, the Estimate Shipping Tool in shopping cart could provide a estimated shipping fee. Small packages will be shipped by FedEx. LTL packages will be shipped by truck company. Canada customer need to provide your broker contact informtion for custom clearance. Please note that we only charge shipping fee and we do not take care of broker fee or any duties occured by the custom. (For small packages shipped by FedEx, FedEx can provide broker servce at around $45 per package.)
Q. How do I know you received my order?
You will receive a confirmation e-mail within 24 hours of placing your order. If you do not receive your confirmation e-mail, please contact us to confirm your order.
Q. How will you ship my order?
We ship FedEx Ground for most items. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. Oversize items or multiple quantity orders will ship via Truck. Please note trucking orders will be curbside delivery & you should expect to have help available on delivery.
Q. How can I track my order?
Once your order has shipped, we will email tracking information to you that will contain your tracking number, the name of the carrier that has your order. You will be able to check the status of your delivery timeframe online through the carrier's web site.
Q. Do you offer a warranty?
All the furniture that we sell are brand new and carry the manufacturer's warranty. Most of the manufacturer warranty however is only limited warranty that does not cover any wear and tear. That being said, please report any defect or issues within 10 days of receiving the furniture.
Q. Is it safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.
Q. Will my item look exactly like the picture?
Interior Trade Furniture makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that slightly off (two inches or less). All Returns will be subject to our return policies & fees.
Q. Will the reproductions exactly like the original products?
OUR PRODUCTS ARE NOT MANUFACTURED BY, SPONSORED BY, AFFILIATED WITH, OR ASSOCIATED WITH HERMAN MILLER,CHARLES OR RAY EAMES, KNOLL, FRITZ HANSEN OR OTHER COMPANIES. Our products will not exactly like the original products although they are very similar. We will not be able to tell customers what is the difference between reproduction furniture and the orginals as we do not own the original and could not compare the details. The reprodutions we are selling are detailed described in the webpage with pictures provided. We speciallize at selling high quality modern design reproductions at affortable prices.
Q. What if I don't want to place my order online, can I place an order over the phone?
Yes, a Customer Service Representative will be happy to assist you in placing your order via the telephone. Simply contact our customer service department at 312-788-8198.
Q. What are my Payment Options?
Interior Trade Furniture currently accepts VISA, MASTER CARD, DISCOVER and AMERICAN EXPRESS credit cards, PayPal Express Checkout and by check. You can safely enter your credit card information via our secure server, which encrypts all submitted information via SSL.
Our secure web server payment technology accepts major credit cards. You can also pay by check or money order, but please note that this may delay processing your order by up to 10 business days.
Q. What is your return policy? I would like to return my item(s).
Although we stand firmly behind our quality products, we respect your decision. All items come with a 20 day return policy. If you would like to return your item(s), please contact us and provide your order number. For all item returns/order cancellations, you will be subject to a 30% restocking fee (this covers the item's open-box status as well as handing charges for completing your shipment and return). In addition, you are responsible for both way shipping fees that have incurred. Moreover, customer must return all products in the exact condition, and in the exact packing materials it was received in., at the customer’s expense, in order to be eligible for refund. Please check our return policy for more details.
Q. Do you offer trade or bulk discounts?
Yes we do. We are ready to work on any project, large or small, and offer generous discounts on bulk purchases. Feel free to contact us today regarding your project and furnishing needs, and we will create a quote for you. We work efficiently and quickly, and promise you will be very happy with our service and product quality.
If your order is in stock at time of order, it will be processed and shipped within 2-3 business days. It may take a little longer to ship certain items even if they are in stock. Some warehouses require more time to prepare shipments than others. The longest it would take to ship an in stock item is 10 business days.
Q. When will my credit card be charged?
Your credit card will be charged depending on your order. All in stock items or items being shipped within 5 business days of date of order will be charged within 24 hours of date of order placed. All custom items or items with a lead time of 3 weeks or more will only be charged a 50% deposit in order to process your order and reserve your items. The remaining balance of 50% will be collected within 7 business days of shipment; this is done in order to avoid any transaction delays.
Q. Do you mail leather and/or fabric samples?
Yes, we do. Please feel free to email us the samples you're interested in along with a mailing address, and we will mail them immediately if available.
Q. Where is your company based? Do you have showroom?
Interior Trade Furniture is based in Chicago, IL. We don’t have a showroom or storefront. This is one of the major reasons we can have reasonable prices.